Shipping policy

At The Nook, every order ships directly from our suppliers' warehouses straight to your door. Because we work with multiple suppliers, shipping times, carriers, and delivery methods vary depending on the item(s) you order.

Processing Times

Most in-stock items are prepped and shipped within 2–10 business days of your order. Some items, particularly made-to-order or backordered pieces may take longer; if that's the case, we'll note the expected timeframe on the product page or reach out to you directly.

If your order includes items on backorder along with in-stock items, everything will typically ship together once the backordered item arrives, unless you contact us to arrange separate shipments.

Shipping Methods & Delivery Times

  • Small parcel items (decor, pillows, smaller rugs, accessories) generally ship via FedEx or UPS and arrive within 1-10 business days after shipment, depending on your location.
  • Furniture and large items typically ship via freight carrier. Once your item leaves the warehouse, the freight company will contact you directly to schedule a delivery appointment. Transit time is usually 5-10 business days from ship date. These items arrive in the manufacturer's packaging at your front door (or via curbside/threshold delivery); you're responsible for bringing them inside and unpacking unless white-glove delivery was purchased.
  • Oversized rugs (10x14 and larger) ship via freight and take longer to arrive than standard parcel shipments.

Expedited shipping may be available on select items at checkout for an additional fee; it is not available on oversized items and is not refundable once purchased.

Order Tracking

You'll receive a tracking number by email once your order ships. Please monitor tracking regularly - if it shows the package as pending for an unusual length of time, or marked delivered but not received, contact us right away.

Multiple Suppliers

Because we source from several suppliers, items in the same order may ship separately, from different locations, with different tracking numbers and estimated arrival dates. This is normal - you'll receive a separate shipping confirmation for each shipment.

Shipping Rates

Free shipping is offered on most small parcel orders within the contiguous United States over $75. Shipping costs for oversized furniture, large rugs, or deliveries outside the contiguous U.S. are calculated at checkout based on the item's size, weight, and destination.

International Shipping

Some items are available for international shipping via FedEx; rates are calculated at checkout based on weight, dimensions, and destination. International orders do not qualify for free shipping, and the customer is responsible for any customs, duties, or import fees. Please note that not all items are eligible for international shipping. International orders that are refused at delivery may be subject to a refusal fee.

Delivery Issues, Damages & Defects

Please inspect your order as soon as it arrives. If anything arrives damaged, defective, incorrect, or incomplete, contact us within 3 days of delivery with your order number and photos of the item and its packaging, and we'll work with the supplier to make it right. Claims made after this window may not be eligible for a refund or replacement.

If tracking shows a package as delivered but you haven't received it, you must report this within 5 days of the delivery date shown for us to file a claim with the carrier.

Address Changes

Please double-check your shipping address at checkout - once an order is submitted, we cannot guarantee changes can be made before it ships. If you notice an error, contact us immediately and we'll do our best to update it before the order leaves the warehouse.

Refused or Undeliverable Shipments

If a shipment is refused or returned as undeliverable, original shipping costs are non-refundable and a return shipping/restocking fee may apply, deducted from any refund issued.

Questions?

If you have any questions about the status of your order or our shipping process, please reach out to us at hello@pretylittlenooks.com or +13075003145.

This policy was last updated July 28, 2026.