Refund policy

At The Nook, your order ships directly from our suppliers' warehouses, and returns are processed by the same supplier that fulfilled your order. Because we work with multiple suppliers, exact return windows, fees, and conditions can vary by item.  We've outlined the general rules below, and we'll confirm the specific terms for your order if you reach out to start a return.

Return Window

Most items can be returned within 7 to 60 days of delivery, depending on the supplier and product category. We'll confirm the exact window that applies to your item when you contact us to start a return. Please do not wait, as some items have shorter windows.

Eligibility

To qualify for a return, items generally must be:

  • Unused, unwashed, and in original, new, sellable condition, with no visible damage, stains, or odors
  • In their original packaging, with all tags and materials included
  • Accompanied by your order number and proof of purchase

Furniture that has been installed or assembled are not eligible for return.

Non-Returnable Items

The following are final sale and cannot be returned or refunded:

  • Preorder, special order, and custom or made-to-order pieces
  • Sale, clearance, or discounted items
  • Opened bedding, mattresses, and accessories
  • Lamps, pictures, and select designer/branded lines excluded by the supplier
  • Rug cleaning products, rug tape, and corner rug pads
  • Gift cards

If you're not sure whether your item qualifies, contact us before ordering or before initiating a return.

Restocking & Return Shipping Fees

  • Furniture returns are generally subject to a 25% restocking fee, and original delivery/shipping fees are non-refundable.
  • Return shipping costs are typically the customer's responsibility and will be deducted from your refund, unless the supplier's return program (such as a prepaid label or gift-card refund option) covers it. We'll let you know if that applies to your item.
  • Items must be returned securely packaged (ideally in original packaging) to avoid transit damage; additional charges may apply if an item arrives back damaged due to inadequate packaging.

How to Start a Return

Email us with your order number, the item(s) you'd like to return, and the reason for the return. We'll route your request to the correct supplier and send you return instructions, including a shipping label or drop-off details where available.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item shows up damaged, defective, or incorrect, contact us within 48 hours to 3 days of delivery with your order number and clear photos of the item and packaging, and we'll work with the supplier to send a replacement, repair, or refund. Claims made outside this window may not be eligible for resolution, so please don't delay.

Exchanges & Store Credit

Exchanges or store credit may be available for eligible items and are often processed faster than a refund. Let us know your preference when you contact us to start a return.

Refunds

Once your returned item is received and inspected by the supplier, your refund will be issued to your original payment method, minus any applicable restocking or return shipping fees. Please allow a few business days up to 2 weeks for the refund to appear, depending on your bank or card issuer.

International & Excluded Regions

Some suppliers do not accept returns from Alaska, Hawaii, U.S. territories, or international addresses. If this applies to your order, we'll let you know at checkout or when you request a return.

Questions?

If anything is unclear or you need help starting a return, email us at hello@prettylittlenooks.com or call +13075003145 and we'll walk you through it.

This policy was last updated July 28, 2026.